Refunds & Returns

01. ORDER ISSUES

If your order arrives damaged, incorrect, or incomplete, please contact us by email within 7 days of the recorded delivery date. Include your order number and details about the issue so we can better assist you.

Refunds and resolutions are reviewed and processed on a case-by-case basis.

02. RETURNS

Return requests must be initiated by email within 7 days of the recorded delivery date.

To be eligible for a return, merchandise must be unworn, unwashed, and returned in its original condition. Customers are responsible for all return shipping costs. Returns sent without prior approval may not be accepted.

Approved refunds will be processed after the returned merchandise has been received and inspected.

03. EXCHANGES

Exchange requests must be initiated by email within 7 days of the recorded delivery date.

Items must be unworn, unwashed, and in their original condition. Customers are responsible for the cost of shipping the original item back to us. Exchanges are subject to product and size availability.

Please contact us by email info@bahakibrand.com before sending an item back so we can provide return instructions.